Salesforce Agentic Enterprise Index: AI Agent Deployments More Than Double Year Over Year

My take: AI agents are no longer a pilot project: they are becoming part of the operational flow in companies. Salesforce published the second edition of its Agentic Enterprise Index with usage data from its own Agentforce platform, and the most striking figure is that businesses went from an average of five agents in February 2025 to 13 by April 2026.

Those numbers should be read with the context that Salesforce is measuring its own product, so the trend is worth confirming with independent data. Still, the direction aligns with what we see broadly: 80% of organizations in the index report measurable return on investment, and deployment timelines compressed by 53% during the period analyzed.

For business owners and technology teams, this raises a concrete question: are the agents already running in your organization being used widely, or are they still niche tools within the company?